Market-impact case view
Complaints, Returns & Recalls
Trace receipt, seriousness, affected batches, market action and regulatory obligations in chronological order.
Controlled record index
Controlled complaint register
1 matching records
| Record identity | Risk / state | Ownership | Evidence / source | Required action | |
|---|---|---|---|---|---|
| High — Critical attentionAwaiting QA decision | Market QualityHealth and product assessment | 26 Jul 2026Reportability and affected-lot scope remain unresolved | Customer + Prism + Foundry · demonstration scenarioReporter details are deliberately minimized | Set investigation and reportability posture |
Selected complaintCMP-DEMO-009
Market complaint linked to lot BL-0726
The seeded complaint remains open while returned-sample custody, health impact, jurisdiction and reportability are assessed.
Awaiting QA decision — Critical attentionMajor · market impact open — Warning
Triage selected · workflow state current.
- Date
- 18 Jul 2026
- Owner
- QA
- Evidence
- Incomplete
- Attention
- Reporter and source identity incomplete
Demonstration complaint scenario
Market chronology
Event time is visible; the seeded scenario does not represent a distinct record-entry timestamp or compliant audit trail.Market complaint scenario received
Stage state: complete
Reporter, product and batch are represented only as seeded demonstration context.Initial health and product review opened
Stage state: current
No seriousness or health-hazard conclusion is recorded.Batch relationship proposed
Stage state: blocked
Release and quality-event links require source confirmation.Recall assessment not initiated
Stage state: upcoming
No market action or regulatory-reporting workflow is implemented.Closure unavailable
Stage state: upcoming
Authoritative complaint closure is outside this demonstration shell.
Affected market and batch
Relationship view
MarketNot establishedNo decorative geography is shown without seeded data.
ProductDemonstration context onlyProduct identity is not source-backed.
BatchRelationship proposedREL-DEMO-008 requires source confirmation.
Health impactOpenNo conclusion is recorded.
Assessment state
No conclusion — Warning- Seriousness
- Review requiredReporter and health-impact evidence are incomplete.
- Recall assessment
- Decision pendingThe canonical QA packet keeps reportability and recall authority in Sentinel.
- Regulatory reporting
- Not establishedNo jurisdiction or reportability conclusion.
- Closure
- UnavailableNo authoritative complaint closure.
Augustus may build and challenge the assessment; Sentinel retains reportability, recall and closure authority.
Module scope and controlled ownership
Defined module areas
- Complaints
- Complaint Investigation
- Returns
- Recall Assessment
- Recall Execution Oversight
- Health-Hazard Evaluation
- Market Actions
- Customer Communications
- Regulatory Notifications
- Effectiveness Checks
- Complaint Register
- Return Register
- Recall Register
Sentinel ownership
- Complaint governance
- Return disposition
- Recall assessment
- Market-action oversight
Authority boundary
Health-hazard evaluation, recall assessment, regulatory notification and effectiveness remain controlled QA responsibilities.
Implementation stateDefined shell · non-authoritative
- Workflow, persistence, electronic signatures and compliant audit trails are not implemented.